(Return and Exchange Policies)--------------------------------------------------------------------------------------------------Return and Exchange Policy – Herbiya Herbiya We believe that your satisfaction is the basis of our success, and therefore we have provided a clear return and exchange policy that guarantees you peace of mind and a distinguished shopping experience. First: Return period You can return products within 14 days from the date of purchase. Second: Product condition The product must be in its original condition. Unused. Inside the original packaging with all attached accessories. Third: Proofs Providing the receipt or proof of purchase is a basic requirement to process the return or exchange request. How to return Contact us: Message the customer service team via WhatsApp or direct call at: 966542315531. Return the product: After approval, we will send you the instructions on how to return the product. Refund: The refund is processed within 21 working days from receiving the product. Exchange If you want to exchange a product for another, follow the same return steps. The exchange is based on the availability of the alternative product in stock. Defective or damaged products If you received a product with a defect or damage, you can exchange or return it according to these conditions: You must notify us within 7 days of receiving the order. We may request photos of the product as proof for verification. After review: We will replace the product or refund the amount. Shipping costs are on us if the reason is a manufacturing defect or damage. To contact us For any inquiry or request for assistance: via call or WhatsApp: 966543215531 Email:
[email protected] With Herbiya.. You shop with peace of mind because we guarantee you natural care, original products, and service that always gives you your right!
